Terms of Service | Salesvex Labs

Effective date: October 3, 2026 · Last updated: October 3, 2026

These Terms of Service ("Terms") govern your use of all websites, applications and services provided by Salesvex Labs, Istanbul, Turkey ("Salesvex", "we", "us"), including the salesvex.com website, Salesvex AI Assistant (agent.salesvex.com, its API and website chat widget) and the Salesvex Inbox mobile app (together, the "Services"). Our Privacy Policy explains how we handle personal data and is part of these Terms.

Contact: [email protected]

1. Acceptance

By creating an account, installing one of our apps, connecting an integration or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" refers to that organization.

2. Accounts

You must be at least 18 years old, or the age of majority where you live.
Provide accurate information and keep it up to date.
Keep your login credentials secure and tell us promptly about any unauthorized use.
You are responsible for all activity in your account and in the workspaces you manage, including the actions of team members you invite.

3. Acceptable use

You must not use the Services to:

send spam, unsolicited bulk messages, or messages that violate the policies of connected platforms, including Google, Meta (Facebook, Instagram, WhatsApp), Apple, Slack, Discord, Telegram, Shopify and other platforms you connect;
impersonate any person or organization, or mislead people about whether they are talking to an AI where the law requires disclosure;
collect or process personal data without a lawful basis, or process special categories of data (such as health or biometric data) without the required consent and safeguards;
distribute unlawful, harmful, harassing, defamatory, infringing or malicious content;
access other customers' data, probe, scan or disrupt the Services, bypass usage limits or security measures, or reverse engineer the Services except where the law allows;
connect accounts, stores or data that you are not authorized to use;
build a competing product using the Services or our content.

We may remove content or suspend features that violate these Terms or the rules of a connected platform.

4. Your responsibilities for end customer data

When you use the Services to communicate with your own customers, you are the data controller of their data and we process it on your behalf.

You are responsible for:

having a lawful basis for the processing;
providing your own privacy notice to your customers;
obtaining any required consents, including for AI chat, voice chat and AI meeting analysis;
responding to their requests.

Where required by law, we will sign a Data Processing Agreement with you on request.

5. Your content

You keep all rights to the content and data you bring into the Services.
You grant us a limited, non-exclusive, worldwide license to host, copy, process and transmit it only as needed to provide the Services to you.
We do not claim ownership of your content and do not use it to train generalized AI models.
You confirm that you have the rights needed to use your content with the Services.

6. AI-generated output

Our products generate responses automatically using AI models. AI output may be inaccurate, incomplete or inappropriate.

You are responsible for how you configure your assistants.
Review the output where accuracy matters.
Make sure that what your assistants say to your customers complies with the law.

The Services do not provide legal, medical, financial or other professional advice.

7. Third-party platforms

Many features depend on third-party platforms (for example Google, Meta, Apple, Slack, Discord, Telegram, Shopify, ikas, WooCommerce, HubSpot and Calendly). Their own terms and policies apply to your use of them. We are not responsible for their availability, for changes to their APIs or policies, or for actions they take on your accounts. If a platform restricts or ends our access, the related feature may stop working.

8. Subscriptions, payment and cancellation

Paid plans are billed in advance through our payment provider, Polar, which acts as merchant of record.
Upgrades take effect immediately with prorated charges. Downgrades take effect at the start of the next billing period.
You can cancel at any time; you keep access until the end of the period you have paid for.
Fees are non-refundable except where the law requires otherwise.
We will give you advance notice of price changes, and they apply from your next billing period.
Our mobile app does not sell subscriptions through in-app purchase. If this changes, the payment terms of the Apple App Store or Google Play will also apply to those purchases.

9. Mobile apps

9.1 License

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use our mobile apps on devices you own or control, for your use of the Services under these Terms.

9.2 Apple App Store terms

If you download an app from the Apple App Store:

Parties: these Terms are between you and Salesvex Labs only, not Apple Inc. ("Apple"). Salesvex, not Apple, is solely responsible for the app and its content.
Scope of license: your license is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be used by other accounts associated with you through Family Sharing or volume purchasing.
Maintenance and support: Salesvex is solely responsible for maintenance and support. Apple has no obligation to provide any maintenance or support for the app.
Warranty: if the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are Salesvex's responsibility.
Product claims: Salesvex, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it. This includes product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
Intellectual property: if a third party claims that the app or your possession and use of it infringes their intellectual property rights, Salesvex, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
Legal compliance: you confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer contact: questions, complaints or claims about the app should be sent to Salesvex Labs, Istanbul, Turkey, [email protected].
Third-party terms: you must comply with applicable third-party terms (for example, your wireless data service agreement) when using the app.
Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.

9.3 Google Play

If you download an app from Google Play, the Google Play Terms of Service also apply. Google is not responsible for the app or its support.

10. Intellectual property

The Services, including software, design, trademarks and content we provide (excluding your content), are owned by Salesvex Labs or its licensors and are protected by law. These Terms do not give you any rights to them other than the right to use the Services as described here. If you send us feedback, we may use it without any obligation to you.

11. Suspension and termination

You can stop using the Services and delete your account at any time (see Part D of the Privacy Policy).
We may suspend or terminate your access if you breach these Terms, if you do not pay fees when due, if a connected platform requires it, or if the law requires it.
Where reasonable, we will notify you in advance and give you a chance to fix the issue.
On termination, your data is deleted as described in our Privacy Policy.

12. Disclaimers

To the extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

13. Limitation of liability

To the maximum extent permitted by law:

Salesvex is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data.
Our total liability for all claims relating to the Services is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify Salesvex against claims by third parties arising from your content, your use of the Services in breach of these Terms or the law, or your processing of your customers' data.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Turkey. The courts and enforcement offices of Istanbul have exclusive jurisdiction. If you are a consumer, this does not affect any mandatory consumer protection rights you have in your country of residence.

16. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the product before it takes effect. If you continue to use the Services after the effective date, you accept the updated Terms.

17. Miscellaneous

If any provision of these Terms is found unenforceable, the rest of the Terms remain in effect.
Our failure to enforce a provision is not a waiver of it.
You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition or sale of assets.
These Terms, together with the Privacy Policy and any order or agreement you sign with us, are the entire agreement between you and Salesvex regarding the Services.

18. Contact

Salesvex Labs, Istanbul, Turkey · [email protected]

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